As floodwaters began to recede following a major weather event in the Rio Grande Valley, one customer’s experience brought to life the benefits offered with our TRB Value Checking account.
Featured Feedback
When the customer encountered a need for roadside assistance after recent flooding, they submitted a request through our TRB Plus app, quickly navigating the prompts and indicating their location and condition. A representative of Bazing contacted them promptly, located nearby towing services, and applied an $80 credit to the customer’s towing cost.
Following this experience, the customer shared their appreciation for how effectively the benefits of the TRB Value Checking account met their needs. This feedback highlights the practical value of our Value Checking benefits and illustrates the tangible ways our banking products can provide peace of mind to our customers.
Featured Benefits
The best part? That customer wasn’t alone. So far, over 80 customers have used at least one of the many available features of our Value Checking benefits program.
Other features include:
- Cell Phone Protection
- Identity Theft Aid
- Health Savings Discounts
- Local Shopping and Dining Discounts
- And much more—all accessible through the TRB Plus app
These benefits aren’t just fine print—they’re tools our customers can use now, and soon, after our online banking conversion, they’ll remain available alongside our new best-in-class digital banking experience.
Future Feedback
Remember, in our conversations with customers, we have the opportunity to highlight the benefits of our TRB Value Checking Account and help them unlock greater value from their relationship with TRB.
If you’ve received customer feedback about Value Checking benefits—or if you have your own story to share—we want to hear from you in our Value Checking Feedback Form.
